First off, the Manuscript Guidelines, Publication Criteria and Editorial Policies pages on PlosONE.org have been revamped to include much more information in a much more searchable format. Finding the answer to a pre-submission inquiry, peer review question or tech check notification should be significantly simpler now that the information is updated and easier to navigate.
Second, a reminder to use the PLoS ONE Video Shorts. These were created by Editorial Staff to assist authors, Academic Editors and reviewers in navigating Editorial Manager and responding to Editorial requests. These videos are all under 3 minutes long and can help answer a variety of questions from How to Check Your Manuscript Image Quality, to How to Submit your Decision to How to Accept or Decline an Invitation to Review a Manuscript and more.
Lastly, we encourage you to use the links above and others on this site and PlosONE.org for the fastest solution to most queries but if necessary, don’t hesitate to contact the Editorial Staff at firstname.lastname@example.org. Any questions for manuscripts that are in production or have been published should be directed to the Production Staff at email@example.com.